Wednesday, April 2, 2014

Yelp public affairs director comments on the filter



Yelp's public affairs director Luther Lowe said, "Yelp has made a business of protecting consumers, to the point that some legitimate content is sacrificed to make sure the shady stuff is suppressed...It's a high cost we accept to avoid the infinitely higher cost of having a review website people can't trust."

This is one frustrating defense. Again Yelp gives a pass to the bad, if their is some good. Where do I begin with this one? 

1 - He said Yelp has made a business of protecting consumers. But it's been proven they are not protecting all consumers and that it's not a reliable website. 

2 - Whatever protection they do give is not worth it because they are hurting owners.

3 - He said Yelp protects consumers to the point that some legitimate content is sacrificed. Yes, and that is wrong! That is a big thing! Again, you don't ignore the bad just because there is good! This is stupid! I mean how would he feel if this was happening to him? Maybe he needs to have a buisness that gets hurt by Yelp in order to understand?

4 - He said this is done to make sure the shady stuff is suppressed. Well, the shady stuff is happening! Read everything I have written about so far. The shady stuff is happening! 

5 - He said it's a high cost we accept. They accept this? So that means they don't care. I mean, how nice they can accept this! Wow! Well that's great for them if there not getting hurt. But what about those who ARE getting hurt by Yelp? I mean just because Yelp says they accept it, doesn't mean it's right. And it's easy for Yelp to say this because they are not the ones getting hurt! Lot's of owners are getting hurt because of Yelp. Lots of owners haven't accepted it like Yelp has! 

6 - He said it's a high cost they accept to avoid the infinitely higher cost of having a review website people can't trust. So how does he know it would be a infinitely higher cost if otherwise? And I can make the argument that it's worst now compared to how it might be if otherwise. And when he talks about having a review website people can't trust, doesn't he understand that Yelp is not a trustworthy website?

This is one frustrating defense. When Yelp gives these type of answers, it's like they either don't know that people's livelihood and reputations are being affected, or they don't think its a big deal, or their lying, or they don't care. I mean, is it more important to have a website like Yelp, even if it means peoples livelihood and reputations are being punished? Is this logic?

These Yelp people don't have logic. It's always the same answers of giving a pass to the bad if there is some good. It's always assuming things could be worse without their stupid filter. They don't have logical defensese. 

No comments:

Post a Comment