Wednesday, April 2, 2014

Yelp comes after owners and doesn't care if their desperate



Yelp can frustrate an owner so much and make them desperate to the point where they try to get a fake positive review. And if that happens, Yelp can come after the owner. 

Let me tell you how evil Yelp is. 

Yelp is trying to find out about owners who pay for fake POSITIVE reviews. They are trying to catch owners who buy reviews. They set up sting operations. They go undercover. They try to get tips from insiders. They look for advertising. They even rely on people who like Yelp. I am not making this up! Yelp admits this. 

I mean, is this a freaking review site or what exactly? It's like they really don't want owners to do well.

How crazy is Yelp? They even go after the COMPANIES who offer fake positive reviews and sue them! Yes, they sue them! And they ask courts to put up temporary blocks on the websites. No joke! This is how strange and evil Yelp is. 

And it gets more strange and evil. 

If Yelp finds out that you paid someone for a fake review, or even if you ASKED someone for a fake review, get ready for punishment! They will put a pop up on your business listing for 90 days that says this:

“Consumer alert. We caught someone red-handed trying to buy reviews for this business. We weren’t fooled, but we wanted you to know because buying reviews not only hurts consumers, but also honest businesses who play by the rules. Check out the evidence here.” 
Can you believe this? It’s not enough they hurt an owner to the point where the owner becomes desperate to buy or ask for a fake review. No. They then punish you for trying to make things better. Can you believe that? A public shaming? Is this a review website or a dictator? 
And isn’t it strange that they show evidence? Is this a review website or the FBI? 

By the way, notice the alert says, “buying reviews not only hurts consumers, but also honest businesses who play by the rules.” 

So now Yelp cares about being good to honest businesses who play by the rules? Do they realize they were already hurting businesses who played by the rules? Do they realize they are contradicting themselves? And do they realize that by doing this public shaming they're actually hurting an honest business even more?
Is this a review website or a dictator? How does Yelp continue to get away with things like this? And don’t they feel bad that some owners are just doing all this because they are trying to fix what Yelp has done to them? What kind of company is this to not even have compassion or sympathy? 

I know what your thinking. Why buy or ask for fake reviews, when you can ask a happy customer to write you a legit review? Well, I'll tell you why: Because it is against Yelp rules to do that. That’s right! You can’t even ASK your HAPPY CUSTOMER to write you a LEGIT positive review. That's how mean Yelp is. And yes, if Yelp finds out you did this, they might put that public shaming thing on your business listing. Again, this is how mean Yelp is. 
And you know what else is frustrating? Yelp obviously knows what business owners are thinking and doing, and instead of trying to fix things, they just make things worse. Think about that. They could offer help, but instead they’d rather give you a public shaming. It's like they are a dictatorship. I wonder how the CEO of Yelp sleeps at night. If I had a company that hurt peoples livelihood or reputation, I'd change things or resign. Or both.

Yelp does not have a logical answer to any of this. They instead continue to defend that stupid filter of theres. And they give illogical defenses. 

Go to my article on comments made by spokeswoman Kristen Whisenand

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