Wednesday, April 2, 2014

Yelp customer service is one of the worst

So we know Yelp can hurt an owners livelyhood and reputation. And we know Yelp doesn't give owners that much power to make things better. So maybe an owner should try contacting Yelp for help right? For example, an email? 

No. Emailling Yelp is pointless. When you email them, sometimes you get a robot response. And that's sometimes. 

If your lucky enough to find a way to have a human contact you back, they basically tell you there is nothing they can do to help. 

And then you will get the annoying pointless generic responses. 

For example, they will suggest reaching out to the reviewer, or writing a public response. Or they send you links to understand how the filter works, or how to deal with a negative review, or to go over Yelps rules. Or they will suggest how to improve your business listing, and to put up more pictures, or to put a video slideshow, or etc. etc. etc. 

If you keep emailing them, they will eventually stop responding. They ignore you after a while. Which is strange because when you email them on their website, they say "Have more to say? Well send us another email!" 

Think calling might be better than email? I agree. But that's also pointless. 

It's hard to find any phone numbers. And if you do, they usually go to Yelp employees who again tell you there is nothing they can do, and they gave the same generic responses that you get in the email. They sometimes also give the same kind of stupid defenses that Yelp gives. 

You know what else is interesting about being on the phone with the employees?

If you try to explain to these employees that Yelp does so much bad, it won't work. They always love and defend Yelp. It's really amazing. It really is. I mean I understand they work their. I get that. But they defend it as if Yelp is not that bad. And some of them don't seem to understand how mean Yelp is. 

No matter how much you try to convince them about how evil Yelp is, or how they have hurt your livelihood or reputation, it won't work. You will get the same generic responses like the robot emails and the same kind of stupid defenses that Yelp gives. 

In their world Yelp is doing good and it outweighs the bad. 

No comments:

Post a Comment